Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

RESPONSIBILITIES:

• Manage a full caseload for a diverse client population
• Conduct intakes and assessment and input information in database (provided by funder) and Salesforce
• Provide clients with internal and external referrals as needed
• Perform client advocacy and follow-ups services
• Document client progress and all interactions with or on behalf of clients in the database
• Complete training needed to facilitate information to targeted communities (catchment areas in provided Community Districts; BX 1, 2,3,6,4,5,7,9, and 11)
• Participate in community outreach events as scheduled
• Perform additional duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree/HS/GED with 1 year experience processing childcare vouchers
  • Bilingual both verbal and written preferred
  • Proficiency in modern business communications including personal computers, electronic mail, voicemail, and copier equipment
  • Proficiency in virtual platforms is preferred
  • Develop a customized service plan with clients, outlining action steps and responsibilities.
• Assist the client with obtaining necessary documentation to recertify their existing ACS Childcare voucher. This includes catchment areas in the following community districts in the Bronx (catchment areas; BX 1, 2,3,6,4,5,7,9, and 11)
  • Conduct follows ups to families (using multiple sources such as text, email, phone or in person (if required) to ensure they can sustain their childcare benefit.
  • Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.
  • Coordinate client referrals for other needed services
  • Other duties as assigned.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact [email protected].

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