Job Description

*For questions regarding your application status, please email our clinic director, Karin, at [email protected]

We are looking for a Patient Care Coordinator who is upbeat, hard-working, and a team player who aligns with our purpose to see many people healed and living their best lives! This position requires a people-person with strong organizational and computer skills and a high level of self-motivation.

A Care Coordinator MUST possess excellent interpersonal and customer service skills with the ability to project concern, empathy, and compassion in both in-person and non-verbal communication settings. This is a busy work environment which requires an individual who can perform a variety of tasks interspersed with face-to-face patient encounters.

POSITION SUMMARY

The purpose of the Care Coordinator position is to help every patient acknowledge and address their health challenges and to collaborate with them in setting both short and long-term health goals. They will consistently encourage the patient to keep the commitments that are necessary to reach their goals. Finally, it is the Care Coordinator’s responsibility to help the patient overcome the two main obstacles to most patients' health care, which are time and money. The Care Coordinator works hand-in-hand with the doctors to manage each patient’s case. 

The Care Coordinator develops a very close relationship with patients and must have incredible communication skills. They will follow a patient along their journey to wellness by checking in with them on a regular basis, such as during re-exams and any other time the patient may have questions about their plan of care and their journey through the 4 Phases of Spinal Rehabilitation.

WHO IS HEALTH IN BALANCE?

Our vision at Health in Balance is to see as many people restored to a vibrant, flourishing life as possible. We want to continue to thrive as a practice as we help thousands of people reclaim their health. As a team that loves what we do and honors one another in our various roles, we get to see people’s lives change for the better and we have fun doing it! We all know we are making a difference and believe it is an honor and a calling to be part of this team.

Health in Balance's mission is to help individuals who suffer from various ailments regain their health and, ultimately, live active, pain-free lives. Using our unique 4-System Approach, we address these ailments holistically looking at structural, biochemical, emotional, and electromagnetic barriers to health. Since 1987, Health in Balance has achieved phenomenal success with some of the most difficult cases. We are a leader in chiropractic and natural medicine.

GENERAL TASKS INCLUDE (BUT ARE NOT LIMITED TO):

• Giving patients an office tour
• Obtaining a thorough medical history and taking vitals
• Providing education to the patient on our approach and chiropractic care
• Scribing and entering notes during the doctor’s exam
• Presenting an X-ray report to a patient
• Preparing each patient’s plan of care with financial options
• Presenting a plan of care and closing the patient on finances
• Reviewing office policies with a patient
• Maintaining rapport with a patient throughout their plan of care through routine check-ins and consultations at re-exams
• Walking patients through the process of completing a plan of care and beginning the next phase of care
• Helping with scheduling and reactivation
• Regularly sending personal communication (mail, e-mail, phone calls, texts) to patients to ensure their satisfaction with previous services and products
• Routinely following-up via phone, email, and text with patients for various reasons
• Promoting services and products appropriate for each patient

EDUCATION & EXPERIENCE

• High School diploma required
• 2-3 years’ work experience in reception, sales, customer service or related field is preferred

REQUIRED TECHNICAL SKILLS

• Microsoft Office (Excel, Word, etc)
• Google Workspace Applications (Docs, Sheets, etc)
• Familiar with EMR software (or able to learn new software easily)
• Proficient in computer skills and typing
• Knowledge of chiropractic and basic human anatomy is highly recommended

POSITION TYPE Full-Time (40 hours per week), In-Office

HOURS (Hours subject to change based on clinic needs)

Mon/Wed/Fri 6:40am - 3:10pm Tues/Thurs 11:00am - 7:30pm Sat/Sun Off

POSITION PAY $18-$25 per hour base pay (depending on level of experience) plus commission and bonus structure

BENEFITS

• Chiropractic/Naturopathic Employee Care and Family Discount
• PTO for Vacation and Sick Pay
• Professional Development Training
• Retirement Plan (2% Investment from Health in Balance)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires prolonged periods of both standing and sitting at a desk and working on a computer. While performing the duties of this job, the employee is required to sit, stand, walk, run, speak, see, read, hear, and use hands and arms. The employee is frequently required to stand, move about, climb stairs, balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All qualified applicants with arrest and conviction records will be considered pursuant to the California Fair Chance Act and any applicable local ordinances.

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