Job Description

Salary: $37,440 - 52,000 per year Requirements:

• Actively pursuing a degree or certification in the cybersecurity domain
• Familiarity with Windows operating systems
• Knowledge of Antivirus/Endpoint Detection and Response software
• Understanding of Microsoft 365 Security protocols
• Experience with MDR/SIEM Alerting systems
• Proficiency in Penetration Testing and related tools
• Capability in Network Monitoring
• Excellent written and verbal communication
• Strong problem-solving abilities
• Customer service experience is preferred
• Previous exposure to IT in practical environments is a plus
• Relevant certifications such as A+, Microsoft certifications, or entry-level security certificates are desirable

• Provide technical support to clients as part of the service desk
• Troubleshoot and resolve hardware and software challenges
• Familiarize with MSP tools and client-specific environments
• Keep records of support activities in the ticketing system
• Aid in penetration testing tasks alongside the security team
• Contribute to cybersecurity evaluation processes
• React to alerts generated by various security systems
• Assist in managing incident response protocols
• Help with log data analysis
• Conduct research on CVEs and take part in remediation efforts
• Update ticket statuses and maintain logs of research activities
• Offer support to the Security Operations Manager as necessary

• Hardware
• Support
• Microsoft 365
• Network
• React
• Security
• Windows
• Office 365

More:

At American PCS Inc., we proudly offer several paid apprenticeship programs recognized by the United States Department of Labor, including roles like Computer Support Specialist, Network and Computer Systems Administrator, and Cyber Security Support Technician. Our apprentices benefit from free related instruction and on-the-job training, culminating in a certification from the Department of Labor. We equip our apprentices with essential preparation for industry certifications such as CompTIA A+, Network+, Security+, as well as Microsoft and Fortinet certifications. This position represents an excellent opportunity to enhance your skills, gain valuable certifications, and receive competitive compensation, all while working collaboratively in a hybrid role within our dedicated team.

last updated 4 week of 2026

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