Desktop Support Technician Job at Mannington Mills, Inc., Calhoun, GA

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  • Mannington Mills, Inc.
  • Calhoun, GA

Job Description

Internal Candidates - Please call Lisbeth at 706-517-1069

Desktop Support Technician responsibilities include:

  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems

Job brief

Desktop Support Engineer provides technical assistance to our clients. Will help install, upgrade and troubleshoot hardware and software systems.

Job requires a high level of IT client knowledge and an ability to deal with a variety of customer personalities. Good problem-solving attitude along with the ability to give clear technical instructions to non-technical personnel. High degree of remote troubleshooting techniques and problem solving are required.

Willingness to learn new technologies and techniques with a proactive attitude is critical to job success.

Responsibilities

  • Day to day deskside support incident ticket management. Address user tickets regarding client hardware, software, networking connectivity and telephony
  • Client Install and support full complement of MS products: Office 365, Windows OS, Azure, etc.
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Ticket ownership to closure
  • Value add desktop alterations to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel when appropriate
  • Performs minor administration on backend servers, including virus updates, backup scheduling and SW fixes
  • Follow up with clients to ensure their systems are functional prior to ticket close
  • Report customer feedback and potential satisfaction concerns
  • Help create technical documentation and manuals

Requirements

  • 5- 10 years proven work experience as a Desktop Support Technician, Technical Support Technician or similar role troubleshooting PCs telecom equipment and IT peripherals
  • Hands-on experience with troubleshooting Windows OS environments
  • Hands-on Office 365 service experience
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus technologies
  • Ability to perform remote troubleshooting and ability to provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude and always conducts self with highest level of professionalism
  • Good communications skills both written and oral
  • Team oriented
  • SCCM experience
  • BSc in Computer Science or relevant field experience
  • Physical requirements: Walking, bending and lifting up to 80 pounds
  • MAC OS environment experience a plus
  • MFG business acumen a plus

Job Tags

Work experience placement, Work at office, Remote work,

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