Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

The Financial and Data Reporting Operations Analyst is a versatile role within the GBAM Operations Tax and Control Banking Outreach team. This position is responsible for day-to-day client management routines related to tax form solicitation, onboarding processing, and associated client servicing activities. The role requires strong attention to detail, analytical skills, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:
• Manage an assigned client portfolio for tax form collection, including:
○ Refreshing expiring tax forms.
○ Soliciting tax forms scheduled for invalidation due to material changes in circumstances.
○ Soliciting tax forms driven by regulatory requirements.
• Respond to and resolve tax-related inquiries.
• Perform data analysis and prepare status reporting for team work pipelines.
• Conduct refund analysis and provide results to team lead.

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

Required Skills:

• Minimum of 1 year of client-facing experience.
• Strong attention to detail and accuracy.
• Proven ability to create and deliver strong business results.
• Ability to work to deadlines and manage competing priorities.
• Excellent written and verbal communication skills.
• Collaborative team player; enthusiastic and committed.
• Ability to prioritize, use initiative, and adapt to changing circumstances.
• Proactive approach to problem resolution.
• Ability to work under pressure and navigate change effectively.

Desired Skills:

• Familiarity with FATCA and CRS Tax Regulations.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Job Tags

Work at office, Shift work, Day shift,

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