The TSA will work 20-35 hours a week and be available to work every Saturday (hours of operation below)
Staffed Hours of Operation:
Requirements:
Duties:
Make cold calls to new leads: Contact prospective guests that have been generated by our CRM system
Give studio tours: Greet prospects, walk them through the facility, explaining infrared workout benefits, showcasing programs, and setting up their free session.
Promote membership and close sales : Explain membership tiers, upsell retail packages, explain infrared benefits and how they relate to guests personal goals, effectively handling objections.
Member referrals : Encourage current members to refer friends; offer family or friend passes.
Lead conversions : Assist prospective guests in signing up or scheduling trial sessions.
Shift opening/closing : Perform standard opening or closing checklists, secure studio retail net (6+ft must climb stepstool if needed) report any issues.
Maintain cleanliness : Sanitize equipment, towels, benches, and studio areas during and between shifts and remove trash.
Enforce safety protocols : Ensure that all members adhere to infrared-sauna safety rules (hydration, attire, proper equipment usage).
Organize events: Help organize and participate in events or challenges under the guidance of management.
Social Media: Create unique social media posts or digital communications with other team members and participate in engagement (liking commenting on posts and following up on messages and dm's) on our social pages.
Emergency response : Act immediately in cases of member distress—provide first aid, call EMTs as needed, and report incidents.
Shift coordination : Work closely with the manager and other staff to maintain coverage and clear communication.
Education:
Experience:
1–2 years of experience in a fast-paced customer-facing role (retail, fitness, or wellness preferred)
Proven ability to meet sales goals or promote services with enthusiasm and integrity
Comfortable engaging with guests by phone, and in person, explaining products or services, and handling light administrative tasks
A genuine interest in fitness, wellness, or helping others reach health goals
Must be self-motivated, proactive, and able to stay productive without constant supervision
Work Location: In person onsite at studio location
Our work environment includes:
If you're passionate about fitness, enjoy connecting with others, and thrive in a goal-driven, team-oriented environment, this could be the perfect fit for you.
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