Job Description

The Forehand Agency is seeking a sales-oriented Inside Sales Representative to support account growth by evaluating customer needs, recommending tailored solutions, and closing business through high-volume inbound and outbound contact. This remote-friendly, work-from-home role emphasizes consultative selling, pipeline management, and measurable sales performance within a small, collaborative team. Structured onboarding and ongoing training provide clear advancement paths and rapid ramp-up.

Key responsibilities

• Handle a high volume of outbound interactions using a consistent customer-experience methodology and consultative selling techniques.
• Qualify leads, conduct needs assessments, present tailored life and health insurance solutions, and close sales aligned with customer objectives.
• Pursue upsell, cross-sell, and retention opportunities to maximize account value and revenue growth.
• Maintain and advance pipeline activity to meet daily, weekly, and monthly sales targets and conversion goals.
• Aim for first-call resolution by troubleshooting, coordinating timely follow-up, and escalating issues as appropriate.
• Accurately document interactions, opportunities, and outcomes in CRM and contact-center systems; ensure account records and forecasts remain current and reliable.
• Participate in structured onboarding, ongoing skill development, and regular sales coaching; collaborate with teammates to refine outreach strategies, messaging, and processes.

Qualifications

• High school diploma or equivalent; college students, recent graduates, interns, and career changers are encouraged to apply.
• Minimum age 18 and willingness to obtain and maintain a state life and health insurance license.
• Dependable, coachable, and motivated by incentive-based, performance-driven compensation.
• Proven or demonstrable aptitude for consultative selling, closing, or high-volume outreach; prior telesales, inside sales, or customer-service experience is beneficial but not required.
• Clear and professional verbal and written communication skills with a strong customer-service orientation.
• Comfortable with basic PC tasks and able to quickly learn contact-center, CRM, and sales productivity tools.
• Able to multitask and maintain productivity in a fast-paced, high-volume sales environment.

Performance expectations

• Meet or exceed established targets for sales, conversion rates, customer satisfaction, and productivity.
• Consistently maintain accurate CRM records and pipeline visibility to support forecasting and territory management.
• Demonstrate responsiveness to coaching, continuous improvement, and readiness for increased responsibility and leadership.

What we offer

• Remote-friendly work-from-home arrangement with flexible scheduling to support work–life balance.
• Competitive, performance-based commission and incentive structure, including regular recognition and short-term contests.
• Structured onboarding, hands-on sales training, and ongoing coaching to accelerate earning potential and career progression.
• Supportive, collaborative team culture focused on professional development, retention, and wellness benefits.

Relevant keywords: inside sales, inside sales representative, remote sales, work from home, consultative selling, life insurance sales, health insurance sales, telesales, contact center, CRM, pipeline management, account management.

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