Job Description

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for an On-Call Parking Supervisor to join Guest Services Team. Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets.

Our team members cherish our award-winning culture, which includes great benefits such as career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list!

Ideal candidate will have: minimum of one year supervisory, two years of customer service, cash handling experience, previous valet and parking experience are preferred.

Shift Pattern:  On Call. Varied (Union role) AM PM Overnight. Fridays, Saturdays and open availability required including weekdays, weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate:  $32.91 to $41.14.

What will I be doing?
As a Parking Supervisor, you would be responsible for overseeing valet operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner.
• Ensure all parking transactions are accurate, banks are balanced, deposits are correct and secured and discrepancies reported.
• Maintain an inventory of operating supplies.
• Monitor and maintain all parking equipment and report needed repairs.
• Perform Valet Parking Attendant duties, as needed.
• Interview, train, supervise, schedule and assist in evaluating team members.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

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