Job Description

About

The City of Cedar Rapids is hiring a Utilities Customer Account Specialist to support account management and billing operations for our municipal utilities. In this role, you’ll help maintain accurate customer accounts, assist with credit and collections processes, and ensure compliance with policies and procedures. You'll work closely with both internal teams and external customers to resolve account issues, audit data, and support efficient billing operations. If you’re detail-oriented, customer-focused, and thrive in a fast-paced utility environment—we’d love to have you on our team!

About our Organization

At the City, we are committed to employing individuals who reflect our community’s diverse backgrounds and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation.

About our Community

Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here!

About the Position
Supports the Utilities business unit for the City ‘s Municipal Utilities with adherence to regulations, laws, policies, and procedures under the supervision of the Assistant Utilities Business Manager.


The City of Cedar Rapids does not offer sponsorship for employment authorization.

Position Functions

• Assists with the city’s municipal utilities credit and collections account management and customer accounts; serves as back-up for the Utilities Collection Coordinator
• Supports and maintains collection processes
• Identify and track outstanding customer debt
• Assists with auditing and validating delinquent accounts
• Communicates with customers to address outstanding balances and payment arrangements
• Assists with credit and collection escalation customer complaints
• Supports the implementation of collection strategies to improve payment compliance
• Maintains the utility customer care and billing system
• Generates and maintains accurate records, updates customer account information, and reviews and corrects billing system records to ensure accuracy
• Generates and analyzes reports from the utility billing system to identify and correct data anomalies
• Assists the utilities business unit during peak times
• Collaborates with external customers, agencies, and government entities on the city’s policies, standard operating procedures and business practices
• Performs related work as required

Qualifications

Required Education and Experience

• Two years of post-secondary education in business administration, finance, or a related field
• One to three years’ experience in a customer-facing role or
• An equivalent combination of education and/or experience
• Experience in handling escalated customer issues
• Excellent written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Office
• Ability to work collaboratively with a diverse population

Equal Opportunity/Affirmative Action Statement
The City of Cedar Rapids is an equal opportunity/affirmative action employer. All job applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history).



Applicants with Disabilities
We respect and value people with disabilities and are committed to providing a workplace culture of disability inclusion. People with disabilities are supported during the hiring process and are encouraged to apply for employment with the City of Cedar Rapids. In support of the Americans with Disabilities Act, reasonable accommodations will be provided to those in need of assistance with the application and interview process. To request an accommodation, contact the City's Human Resources department by phone at 319-286-5000 or by email at [email protected].

We offer benefits and beyond for our employees and their families!

Multiple health insurance plans administered by Wellmark Blue Cross and Blue Shield with low employee premiums, deductibles, and co-insurance (view our benefits summaries for more information: Choice Plan and Traditional Plan

• )
• Expansive Wellness Program and low cost onsite exercise facilities
• Dental Insurance with Delta Dental of Iowa
• 100% city paid basic life insurance
• Other voluntary benefits offered including vision, long-term disability, and supplemental life insurance
• IPERS Retirement - Iowa Public Employees Retirement System, with contributions of 6.29% employee/ 9.44% City (IPERS)
• Deferred Compensation (IRS Section 457) retirement programs
• Generous paid time off AND 11 paid holidays per year
• Paid Parental Leave program with 4 weeks of paid time off
• Annual salary increases, AND an annual across-the-board increase (determined by available budget)
• Longevity Pay for years of service
• Educational assistance up to $3,000 per year
• A culture that is supportive and committed to professional development opportunities
• Public Service Loan Forgiveness – Employees may qualify for the PSLF program which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.

Job Tags

Full time, Work at office,

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