Job Title: VIP Host
Job Type: Full-time, Remote
About Aviagames
AviaGames aims to bring together gamers from all walks of life via the ultimate social competition gaming platform that not only provides a unique form of entertainment, but also an outlet to decompress and build connections with fellow gamers.
Based in the Bay Area, AviaGames' flagship products include Solitaire Clash, Bingo Tour, and Pocket7Games. These platforms feature more than 10 unique mobile games, allowing players to switch seamlessly among casino, puzzle, action, card, math, and brain games. Currently in a period of hyper-growth, AviaGames has recently expanded to the UK, Germany, and other European countries. Hundreds of millions of tournaments are held every month.
If you have a passion for gaming and want to be part of a fast-moving, collaborative start-up culture, AviaGames is the place for you. As we gear up for the next stage of growth and global expansion, we are looking for talented, driven and motivated individuals to join our fun, inclusive and diverse team.
Key Responsibilities
* Manage and grow a portfolio of high-value VIP players through personalized communication via phone, text, and email, ensuring a consistently premium and engaging user experience.
* Monitor player activity and key behavioral metrics to identify potential churn risks, and develop targeted retention strategies to maintain long-term loyalty.
* Build meaningful, trust-based relationships with VIP players that drive engagement, retention, and revenue growth.
* Execute VIP program initiatives and deliver exclusive benefits to enhance player satisfaction and sense of exclusivity.
* Achieve daily, weekly, and monthly outbound contact goals with strong focus on quality interactions and measurable outcomes.
* Prioritize outreach and engagement activities using data analysis and player segmentation insights.
* Gather, document, and analyze player feedback to propose actionable improvements for user experience and product offerings.
* Partner cross-functionally with marketing, product, and customer operations teams to ensure a seamless and exceptional end-to-end player journey.
Qualifications Required
* At least 1 year of experience in an outbound engagement, CRM, or customer relationship management role.
* Proven experience building long-term relationships with high-value customers and driving measurable retention or revenue outcomes.
* Strong analytical and data interpretation skills; comfortable using metrics, dashboards, and CRM tools to guide strategy.
* Excellent written and verbal communication skills, with native-level English proficiency.
* Highly self-motivated, proactive, and detail-oriented with a results-driven mindset.
* Ability to work flexible hours, including evenings and weekends, to support global VIP players.
* Proficiency in Microsoft Office, CRM platforms, and internal communication tools.
Preferred
* Experience in the mobile gaming, online entertainment, or digital consumer industry where user engagement and lifetime value are key success drivers.
* Prior background in VIP management, player retention, or account management roles with measurable business impact.
* Bachelor's degree or higher in Business, Marketing, Communications, or related field.
* Deep understanding of player motivation, consumer behavior, and personalized engagement strategies.
Benefits We Offer
* Competitive Compensation
* Comprehensive Healthcare Coverage: Medical, Dental, Vision
* 401(k) Retirement Plan
* Paid Time Off and Major Holidays
* Bonus Pay Opportunities
What is our culture?
Female founded and led, AviaGames is a driven social competition mobile gaming platform company that is committed to equality and inclusivity and playing an active role in advancing the gaming industry. At AviaGames we are committed to fostering a diverse, fair and safe environment for all to express and be themselves within a fun, creative and exciting atmosphere. AviaGames provides a space for individuals to thrive and gain experience and opportunities for career growth. Aviagames encourages its staff to be passionate, open-minded, goal-oriented, efficient, and transparent. Undeniably, our leaders demonstrate those values from the top. We strive to be competitive, curious and put forth our best efforts to continue innovating.
For more information, please find us on:
Official Website:
LinkedIn Page:
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