BACKGROUND:
Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.
The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.
JOB DUTIES:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer service expectations
WHAT IT TAKES TO SUCCEED:
Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable, friendly, and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills
QUALIFICATIONS:
Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred, but is not required
TECHNOLOGY REQUIREMENTS:
Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
16 GB RAM PC (Preferred)
Dual monitors
Noise-canceling USB headset
Hardwired internet connection (Ethernet; No Wi-Fi)
No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
You can create your work schedule to fit your needs, whether you want a full-time or part-time schedule
You have the opportunity to receive performance-based compensation or other incentives
You can work remotely
Cisco Network EngineerOur client, an IT Services organization supporting commercial and federal clients is seeking a hands-on Cisco Network Engineer to play a key role in reviewing the architecture that the network architect and team are building, audit it, and ensure...
...Boka Restaurant Group and Executive Chefs Chris Pandel and Stephanie Izard are currently seeking a Pastry Sous Chef to join... ...our communities, and work together to build the world we want to live in. View our restaurants here: Pastry Sous Chef Description:...
...Shopper Marketing Strategist, Account Services Department (This position will be based out of our Syracuse, New York or Rochester, New York offices, or Remote) We are looking for a talented Shopper Marketing Strategist to join our growing team at PHG! The Shopper...
Do you love to cook? Are you passionate about food? As a Cook on our team, youll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, youll be immersed in a world that goes beyond food preparation...
...assisting the Inventory Control Manager with the performance of the warehouse order processing team. This role also may be required to... ...Serves as the primary point of contact between the Chadwell Distribution Center and Chadwell Supply branch warehouse personnel. Employee...