Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Manager of Ecommerce Merchandising plays a key role in optimizing the end-to-end user experience across our digital channels. This individual will drive improvements in site usability, merchandising, and conversion optimization, with a strong focus on data-driven decisions, A/B testing, and alignment with seasonal campaigns. Working cross-functionally with internal teams and external partners, the Manager will ensure our websites deliver best-in-class UX and eCommerce performance.

How You'll Shine:

• Conversion Optimization and UX: Drive conversion optimization across all digital touchpoints using A/B testing, UX best practices, and data-driven insights; Monitor and analyze customer journeys across devices using tools like Google Analytics and session tracking; Coordinate and manage A/B test execution; roll out winning variations and communicate findings across regions; Partner with analytics, SEO, and CRM teams to ensure site traffic and user intent align with conversion goals
• Online Merchandising and Content Strategy: Own and manage online merchandising strategy including timely placement and optimization of promotions and campaigns; Collaborate with marketing, design, and IT teams to plan and execute content and UX improvements across the website and booking flow; Ensure alignment between digital merchandising and broader marketing initiatives
• Cross-Functional Collaboration and Project Management: Maintain continuous communication with resort teams and stakeholders to gather feedback and relay actionable insights into development; Partner with internal stakeholders and external vendors to deliver digital projects on time and within scope; Ensure all enhancements align to performance KPIs and business objectives
• Performance Analysis and Continuous Improvement: Use data insights and stakeholder feedback to identify and prioritize site improvements; Ensure strategic alignment of testing, content, and UX efforts with core eCommerce goals; Document and share learnings to support regional and cross-functional knowledge building

Travel Requirements:

• Domestic travel within the US and Caribbean is required less than 10% of the time.

What You'll Bring:

• Bachelor’s Degree in related field or equivalent experience.
• Strong understanding of online merchandising, A/B testing, UX principles, and CRO tactics.
• Organized, self-starter with excellent communication skills and collaborative mindset.
• Travel/hospitality industry experience a plus.
• Strong working knowledge of Google Analytics, Quantum Metrics or other web analytics applications
• 5+ years in digital marketing, UX, or eCommerce roles, ideally in high-volume, customer-facing environments.
• 1+ year in a people leadership role.

Experience equivalent to the education requirement may be accepted in lieu of the education requirements

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.

Job Tags

Full time, Temporary work, Seasonal work, Worldwide, Flexible hours,

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